Frequently Asked Questions

Welcome to the Woknives FAQs page! We're here to provide you with answers to some of the most common questions we receive from our valued customers. If you have a question that's not covered here, please don't hesitate to reach out to our customer support team.

1. Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders. Regardless of your location, you can enjoy the convenience of having your Woknives products delivered to your doorstep without any additional shipping charges.

2. How long does it take for my order to be delivered?

After your order is processed (usually within 1-2 business days), you can expect delivery within an estimated timeframe of 6-8 business days. Shipping times may vary based on your location, local customs procedures, and the shipping method you select during checkout.

3. What payment methods do you accept?

We accept a variety of secure payment methods, including Shopify Payment, Google Pay, and Apple Pay. These methods offer convenience and security for your transactions.

4. Do you offer refunds?

Yes, we offer a 30-day satisfaction guarantee. If you're not entirely satisfied with your purchase, you have up to 30 days from the date of delivery to request a refund. Please refer to our Refund Policy for more information.

5. Are your prices inclusive of taxes?

Yes, all prices listed on our website include applicable taxes. This means that the price you see is the final price you'll pay at checkout.

6. Do you ship internationally?

Yes, we provide free worldwide shipping. No matter where you are, you can enjoy our products delivered to your location.

7. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

8. What if I receive a damaged item?

If you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We'll be glad to assist you with a replacement or refund.

9. Can I change my shipping address after placing an order?

If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible. We'll do our best to assist you, but please note that address changes are not always possible once an order is processed.

10. How can I reach your customer support team?

You can contact our customer support team via Live Chat Or Here. We're here to assist you with any questions, concerns, or inquiries you may have.

We hope these FAQs provide you with the information you need. If you have any other questions, please feel free to get in touch. Thank you for choosing Woknives for your culinary journey!