Welcome to Woknives! We're committed to ensuring your satisfaction with our products. If you're not completely happy with your purchase, we're here to assist you with our straightforward refund policy. Please take a moment to read through the details below.
1. 30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all purchases made on our website. If you're not entirely satisfied with your Woknives product, you have up to 30 days from the date of delivery to request a refund.
2. Eligibility for Refund
To be eligible for a refund, your item must be in its original condition and packaging, just as it was when you received it. Please ensure that the item is unworn, unused, and free from any damage or signs of wear.
3. How to Initiate a Refund
To initiate a refund request, please follow these steps:
- Contact our customer support team via [contact information] within 30 days of receiving your order.
- Provide your order number, the specific item you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with further instructions.
4. Return Shipping
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective item. In such cases, we will provide you with a prepaid return label.
5. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.
6. Non-Refundable Items
Certain items are non-refundable, including gift cards and downloadable products. These items are clearly marked as non-refundable at the time of purchase.
7. Contact Us
If you have any questions, concerns, or need assistance with initiating a refund, our customer support team is here to help. Please reach out to us via support@woknives.com Or Via Chat for prompt and friendly assistance.
We value your satisfaction and strive to provide you with the best possible shopping experience. Thank you for choosing Woknives for your culinary needs.
Sincerely,
