Category: Order & Shipping
Question: How long does it take for my order to be processed?
Response: We process all orders within 1-2 business days.
Question: What is the total delivery time?
Response: For USA orders, delivery takes 2-4 business days. Including processing, you can expect your package in 6 business days.
Category: Returns & Cancellations
Question: Can I cancel my order?
Response: Yes, we offer a 12-hour cancellation window after purchase. Please email support@woknives.com immediately if you need to cancel.
Question: Where do I send my returns?
Response: Authorized returns should be sent to our business office at 30 N Gould St Ste R, Sheridan, WY, 82801. Please contact us for a Return Authorization first.
Category: Safety & Legal
Question: Is there an age requirement to buy from WOKNIVES?
Response: Yes. By purchasing from our store, you confirm that you are at least 18 years of age and that the item will be used for culinary purposes only.
Question: How do I contact a real person?
Response: You can reach our team via email at support@woknives.com
