At Woknives, precision is our standard. We engineer our cutlery for professional-grade performance. If your equipment does not meet your expectations, our streamlined return process ensures a secure and transparent resolution.

1. Condition for Return

Due to the specialized nature of professional cutlery, all returns must strictly adhere to our Safety & Quality Standards:

• Items must be unused, unwashed, and in original condition.
• Blades must be free of scratches, food residue, or sharpening marks.
• Must include all original Woknives packaging and safety materials.
• Critical: All protective edge-guards and tip-protectors must be securely attached for shipping safety.

2. Fees & Responsibilities

• Restocking Fees: We maintain a $0.00 restocking fee policy. We believe in transparent pricing with no hidden deductions.
• Buyer’s Remorse: For sizing preference or change of mind, the customer is responsible for the return shipping costs.
• Defective or Incorrect Items: If you receive a damaged blade or the wrong model, Woknives covers 100% of return costs. Please contact us immediately for a pre-paid insured shipping label.

3. The Refund Process

Upon arrival at our facility, all returns undergo a technical inspection (typically within 48–72 hours). We will notify you via email regarding the status of your refund.

Approved refunds are issued to your original payment method:

• USA Domestic: 5–7 Business Days
• International: 7–10 Business Days (depending on your financial institution)

4. Initiate a Return

Please contact our support team at support@woknives.com with your Order Number. All authorized returns must be sent to our US administration office: